Repairs

If you accidentally damage your item, send me a photo and most likely it can be repaired for a small fee.

Returns

If you are not satisfied with your purchase, you can return the product and get a refund or exchange the product for another one, be it similar or not.

You can return the product for up to 30 days from the shipping date.

Any product you return must be in the same condition you received it.

Solid Gold: Gold has a distinctive luster in a class by itself. Congratulations, this is the jewelry care jackpot! Not much is needed, but gold can be wiped with a polishing cloth to shine it up every few years.

Silver: Silver is where light meets dark with its bright crystalline surface and inky patina. Wearing silver won’t cause it to tarnish but sitting in a jewelry box will. When you aren’t wearing it, keep it in an airtight bag. Use a polishing cloth to get off any unwanted oxidation (however, oxidation looks pretty cool).

Bronze: Bronze presents deep, rich & ancient colors. Keep it dry to keep it bright. When you aren’t wearing it, keep it in an airtight bag. Use a polishing cloth to get off any unwanted oxidation.

Stone Care: Most gemstones and diamonds can be safely cleaned using warm water, mild soap, and a soft brush. For pearls, opals, turquoise, and other porous stones, use a lightly dampened jewelry cloth to clean them gently.

Polishing cloth recs: “Sabrina Silver” or “Sunshine Cloth”

I love discussing jewelry! Send any other questions to me on my contact page.

Shipping Methods & Delivery:

• All orders are shipped via trackable carriers to ensure safe delivery.

• Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s journey.

• Expedited shipping options may be available upon request. Please contact me before placing your order to confirm availability.

International Shipping:

• I offer international shipping to select locations.

• International shipping is calculated via USPS or UPS after checkout and charged separately via invoice. Contact me if you'd like an estimate before placing your order.

• J Fields Jewelry is not responsible for delays/fees due to customs processing.

Production Time: Please allow up to 3-4 weeks for production. While many orders may ship sooner, we appreciate your patience as we create your piece with care and precision.